Privacy Policy | Terms of Services
Fulfillment, Refund & Cancellation Policy
At Served Marketing, we deliver tailored digital marketing services to hospitality businesses. This includes—but is not limited to—website development, paid advertising (Meta & Google), CRM setup, SMS and email marketing, influencer outreach, and social media management.
Please note: The terms outlined below serve as general guidelines only. All services, fulfillment timelines, payment terms, refund conditions, and cancellation rights are governed by the specific Service Agreement signed between Served Marketing and each client. In any instance of conflict, the signed agreement will take precedence over the information provided on this page.
Service Fulfillment
Once payment is confirmed and a formal agreement is signed, onboarding will commence within 1–3 business days. Fulfillment includes:
Setup of websites, CRM, landing pages, and automation systems
Delivery of ad creatives, strategies, and campaign setup
Launch of advertising campaigns within 10–15 business days, depending on the client’s responsiveness and onboarding completion
All service deliverables and timelines are explicitly detailed in your signed agreement.
Payment & Billing
Upfront payment is required unless a split payment structure is included in your agreement. Monthly retainers are billed as per the terms agreed upon in your contract. Late payments may result in temporary suspension of services.
Refund Policy
Due to the strategic and custom-built nature of our services, Served Marketing does not issue refunds once services have commenced or deliverables have been provided. This includes:
One-time setup and strategy fees
Website development
Live ad campaigns
Marketing assets and systems setup
Refund exceptions, if any, will be governed solely by the client’s signed contract.
Cancellation Policy
Clients who wish to cancel must follow the terms outlined in their agreement. This includes:
Adhering to minimum commitment periods (e.g., 3–6 months)
Providing written notice within the timeframe required (e.g., 30 days)
Settling any outstanding balances upon early termination
All cancellation policies are strictly enforced according to the executed contract.
Revisions & Scope
Each package includes a set number of revisions and service inclusions, outlined in the Service Agreement. Any additional work requested outside of scope may incur additional fees.
Final Note
We strongly encourage all prospective and current clients to refer to their signed Service Agreement for specific terms and conditions applicable to their account. If you have any questions about your agreement, please reach out to your Served Marketing representative.